Do Not Hire Pacific Home Remodeling

Why should you not hire Pacific Home Remodeling? Well, for starters they are very late on their warranty work. They claim to have a great warranty but in reality it would be easier for me to crunch my nuts in a vice than to get these bozos to get any warranty work done in a timely manner.

Case 1: Window has a night latch broken. Time for warranty repair right? Yeah, like a month later after the initial call. And that is after about 5 phone calls to the company.

Case 2: Brand new window would not open or close properly. This window was not even a day old and it was defective. You would think that they would get the window repaired ASAP or even replaced right away. Nope! We had to call the company several times to get this repaired. We even had to contact the sales person to get the ball going.

Case 3: They keep calling for more business. Their telemarketing group keeps calling even though we keep telling them to take us off of their phone list. Do they do it? Of course not.

I really had it with poor customer support from businesses. You would think that with the present economy businesses would provide better customer service instead of a lack of service or attention to detail...especially in the home remodeling sector. Because of the above mentioned cases, I cannot recommend anyone to go with Pacific Home Remodeling. I spent thousands of dollars when I bought my windows and never got great customer satisfaction from them. Do not go with these guys unless you want to deal with headaches of trying to get repairs done on a timely manner, use up your work time during business hours, or waste your break time and lunch hours trying to get them to do warranty repairs.